Queenspark Movers Terms and Conditions
These Terms and Conditions set out the basis on which Queenspark Movers provides removal, relocation, transport, packing, and associated moving services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before arranging any service, as they explain the moving service agreement, payment obligations, cancellation rights, limits of liability, and your responsibilities in relation to waste and restricted items.
In these Terms and Conditions, references to “we,” “us,” and “our” mean Queenspark Movers, while “you” and “your” mean the customer, client, business, or authorised representative placing the booking. These terms apply to all domestic and commercial removals, item transportation, furniture handling, packing assistance, and related moving services, unless a separate written agreement expressly states otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue to apply in full.
A booking with Queenspark Movers may be made by telephone, email, online form, or any other accepted method of communication. A booking is not confirmed until we have acknowledged the job, agreed the scope of work, and, where required, received any deposit or initial payment. The moving company terms that apply to your job will depend on the information you provide at the time of booking, including collection and delivery addresses, access details, volume of goods, special handling requirements, and any timing constraints.
1. Booking Process
When requesting a quote, you must provide accurate and complete information about the items to be moved, the condition of those items, property access, parking limitations, floor levels, lift availability, and any other factor that may affect the service. Our quotation is based on the information you provide and may be revised if the actual work differs materially from the description supplied. The quote may be fixed or estimated depending on the nature of the job, and any assumptions used in preparing it will be stated where possible.
If a survey, inventory, or video assessment is requested, you must ensure that it is carried out in good faith and that all relevant items are disclosed. Failure to list heavy, fragile, valuable, oversized, or difficult-to-handle goods may affect the price, timescale, and suitability of the crew or vehicle assigned. We reserve the right to refuse or amend a booking if the work presents a risk to staff, vehicles, property, or third parties, or if the job falls outside the scope originally agreed.
Once the booking is accepted, you are responsible for ensuring that the premises are accessible on the agreed date and time. This includes arranging parking permissions where necessary, securing suitable access routes, and ensuring that all goods are ready for loading unless packing has been included in the service. Delays caused by your failure to prepare may result in additional charges, waiting time fees, or a rescheduling of the job.
We may ask for proof of identity, proof of address, or authority to act on behalf of the account holder before confirming certain bookings. Where a business, landlord, estate agent, solicitor, or property manager books on behalf of another party, that person or organisation confirms that they have the necessary authority to instruct us and to accept these terms. Any special instructions must be agreed in writing. Verbal promises or assumptions not reflected in the booking record will not form part of the contract unless we confirm them.
Deposits, if requested, are used to reserve dates, allocate staff, and plan equipment. The payment of a deposit does not transfer ownership of any goods and does not guarantee availability if the booking is later cancelled by you or suspended due to incomplete information. Unless otherwise agreed, the balance must be paid in full before unloading is completed or immediately upon completion of the service. For larger or commercial moves, staged payments may be required.
Where we quote an hourly rate, the minimum charge period, travel allowance, or call-out fee will be explained in the estimate. Time is calculated from the agreed start time or from crew arrival where loading begins immediately, and may include delays outside our control if our staff are waiting for access, instructions, keys, lift availability, or loading clearance. Any additional work requested after booking may be charged at our current rates.
2. Payments
All prices are stated in pounds sterling unless otherwise specified. Prices may be subject to VAT where applicable, and any estimate of tax will be shown separately or included in the quoted figure. You are responsible for paying all agreed charges, including extras arising from additional stops, long carries, stairs, parking penalties, congestion, storage, packing materials, waiting time, and disposal or recycling fees if such services have been authorised. Payment methods accepted will be specified at the point of booking or invoicing.
Invoices must be paid by the due date shown. If payment is made by bank transfer, card, or another approved method, you must ensure that cleared funds are available. We may suspend or refuse further services if outstanding sums remain unpaid. Any disputed amount must be raised promptly in writing, but you must still pay the undisputed portion on time. Late payment may result in interest, administrative charges, recovery costs, or legal action, to the extent permitted by UK law.
If a payment is reversed, charged back, or declined after work has commenced or been completed, you remain liable for the full amount due together with any associated fees. We may retain a lien over goods in our possession to the extent permitted by law until all outstanding amounts are paid. This does not limit any other rights or remedies available to us under the contract or applicable law.
3. Cancellations, Postponements, and Changes
You may cancel or reschedule a booking by giving notice in writing or by an approved communication method. Cancellation fees may apply depending on how much notice you give, the resources already allocated, and whether third-party costs have been incurred. Because move planning often requires vehicle allocation, crew scheduling, and route preparation, short-notice cancellations may incur substantial charges. If a deposit has been paid, it may be retained in full or in part to cover losses and administrative costs.
Where you request a change to the move date, service level, destination, or item list, we will try to accommodate the change but cannot guarantee availability. Revised dates are subject to scheduling and may require a new quote. If access becomes unavailable, keys are not released, or the property is not ready at the agreed time, we may treat the booking as postponed, aborted, or cancelled at our discretion and charge accordingly.
We may cancel or suspend a booking if payment is not made, if the site is unsafe, if items are prohibited or misdeclared, if there is a significant discrepancy between the booking details and the actual work, or if events outside our control prevent us from performing the service. In such cases, we will use reasonable efforts to notify you and, where appropriate, offer an alternative date or partial refund, subject to our costs and any non-recoverable expenses.
The customer must ensure that all items are legally owned or that permission has been obtained from the lawful owner to move them. You must also disclose any goods subject to hire purchase, lease, security interest, court order, or other third-party claim. We will not knowingly transport stolen, unlawful, unsafe, or prohibited items. If we suspect that goods are not lawfully held, we may refuse the job and notify the appropriate parties where required by law.
Any waste removal, clearance, or disposal service provided by Queenspark Movers will be undertaken in accordance with applicable environmental and waste management laws in the United Kingdom. You must tell us in advance if you want us to remove packaging, broken furniture, unwanted household items, office waste, or other materials. We may decline to handle regulated waste, hazardous waste, electrical waste, or items requiring specialist treatment unless we have explicitly agreed to do so and hold the necessary arrangements or authorisations.