Privacy Policy
Queen's Park Movers Privacy Policy
This Privacy Policy explains how Queen's Park Movers collects, uses, stores, shares, and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under applicable data protection laws, including the General Data Protection Regulation GDPR and any relevant local implementing laws.
This Privacy Policy applies to all Queen's Park Movers customers and potential customers located in our service area who contact us, request a quotation, book a service, visit our website, or otherwise interact with us offline or online.
Data Controller
Queen's Park Movers is the data controller responsible for the personal data it processes in connection with providing removal, packing, storage, and related services. As data controller, we determine the purposes and means of processing your personal data and are responsible for complying with applicable data protection laws.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and the services you request. The categories of personal data we may collect include:
Identification and contact data, such as your full name, address, previous and new address for the move, email address, and any other contact details you choose to provide.
Service and contract data, such as details of your requested moving, packing, or storage services, inventory information, property access details, preferred dates and times, quotes, invoices, payment status, and contract-related correspondence.
Payment and billing data, such as payment method details, partial payment identifiers, billing address, amounts paid, and transaction history. We do not store full card information where payments are processed through external payment providers.
Communication data, such as enquiries, complaints, feedback, and any information you share with us by phone, in writing, or electronically.
Technical and usage data, when you use our website, such as IP address, browser type, device information, time and date of visits, and pages viewed. This information may be collected through cookies or similar technologies where permitted by law.
Optional marketing preferences, such as your preferences for receiving marketing communications, and records of whether you have opted in or out of such messages.
How We Collect Your Data
We collect personal data directly from you when you request a quote, make a booking, contact us by phone or in writing, complete a form, or communicate with us during the provision of services.
We may also collect data from publicly available sources or third parties where necessary for providing services, such as property access details from building management where you authorise this, or from business partners involved in providing storage or specialist transportation services.
When you use our website, some technical and usage data may be collected automatically through your browser or device. Where required, we will ask for your consent before using cookies or similar technologies for analytics or marketing purposes.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under the GDPR. Depending on the specific processing activity, this may include:
Contract performance: to take steps at your request prior to entering into a contract and to perform our contract with you. This includes providing quotations, confirming bookings, planning and executing moves, and communicating with you about our services.
Legal obligations: to comply with applicable laws and regulations, including accounting, taxation, and record-keeping obligations, and to respond to lawful requests from public authorities where required.
Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override these. This includes managing our business operations, improving our services, preventing fraud and misuse, handling customer enquiries and complaints, and maintaining security of our premises and systems.
Consent: in limited circumstances, we may rely on your consent, for example for certain types of direct marketing communications or optional website analytics cookies where required. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, confirm bookings, plan and carry out your move, and deliver any additional services you request.
To manage our relationship with you, including handling enquiries, feedback, and complaints, and notifying you about changes to our terms or policies.
To process payments, issue invoices, manage accounts, and maintain accurate financial records.
To operate, maintain, and improve our services and customer experience, including analysing service usage and operations.
To send you service-related communications that are necessary for your booking and for the proper performance of our contract with you.
To send you marketing communications about similar services where permitted by law, and only in line with your communication preferences.
To protect our rights, property, and safety, and that of our staff, customers, and the public, including establishing, exercising, or defending legal claims.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we will retain contract and billing records for a period required under applicable tax and financial regulations. Service-related correspondence may be kept for a reasonable period to respond to queries, handle disputes, and improve our services.
Where we rely on consent for marketing communications, we will retain your contact details for marketing purposes until you withdraw your consent or object to further communications, after which we will add your details to a suppression list to respect your preferences.
When personal data is no longer required, it will be securely deleted, anonymised, or aggregated so that it can no longer be used to identify you.
Data Processors and Sharing of Personal Data
We may share your personal data with third parties who act as data processors on our behalf. These processors are engaged under written agreements and are required to process your data only on our instructions and with appropriate technical and organisational security measures in place.
Categories of processors may include:
Payment processing providers that handle card and online payments.
IT and website service providers that support our business systems, hosting, and communications.
Customer management and accounting service providers that help us manage bookings, invoicing, and records.
Where necessary, we may also share your personal data with third parties acting as independent data controllers, such as insurers, legal advisers, accountants, or public authorities, if required by law or necessary for the establishment, exercise, or defence of legal claims.
We do not sell your personal data. We do not transfer your personal data outside the European Economic Area unless appropriate safeguards are in place in accordance with the GDPR.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, staff training, secure storage, and procedures for dealing with suspected data breaches.
While we take reasonable steps to secure your information, no system can be guaranteed to be completely secure. We encourage you to take care when sharing personal data and to contact us if you suspect any misuse of your information in connection with our services.
Your Data Protection Rights
Under the GDPR and applicable data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: You may request confirmation as to whether we process your personal data and, if so, obtain a copy of your personal data and information about how we process it.
Right to rectification: You may request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is not absolute and may be limited where we have legal obligations or legitimate grounds to retain some information.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to data portability: Where processing is based on your consent or on a contract with you and carried out by automated means, you may request a copy of the personal data you provided to us in a structured, commonly used, and machine-readable format and have it transmitted to another controller where technically feasible.
Right to object: You may object to the processing of your personal data that is based on our legitimate interests, including profiling for those purposes. We will stop processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to object to marketing: You may object at any time to the processing of your personal data for direct marketing purposes. We will then stop processing your data for such purposes.
Right to withdraw consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. When we make changes, we will revise the date of the latest version and, where appropriate, notify you of significant changes through our usual communication channels.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data and your rights.
